{"id":4522,"date":"2022-09-27T11:27:04","date_gmt":"2022-09-27T11:27:04","guid":{"rendered":"https:\/\/jetsoftpro.com\/?p=4522"},"modified":"2023-01-30T09:24:53","modified_gmt":"2023-01-30T09:24:53","slug":"off-the-shelf-crm-or-custom-crm-solution-which-one-to-choose","status":"publish","type":"post","link":"https:\/\/jetsoftpro.com\/blog\/off-the-shelf-crm-or-custom-crm-solution-which-one-to-choose\/","title":{"rendered":"Off-The-Shelf CRM Or Custom CRM Solution: Which One to Choose?"},"content":{"rendered":"<p><span data-contrast=\"none\">Accordingly to the <\/span><a href=\"https:\/\/www.ibisworld.com\/industry-statistics\/number-of-businesses\/crm-system-providers-united-states\/\"><span data-contrast=\"none\">industry report IBISWorld<\/span><\/a><span data-contrast=\"none\">, there are 2,285 CRM vendors in the US as of 2022, and at least 50 globally<\/span> <span data-contrast=\"none\">know CRM Software, <\/span><span data-contrast=\"none\">such as Salesforce (for small businesses), Zoho CRM (budget CRM), Oracle NetSuite CRM (for E-Commerce), Zendesk (for Complete Customer Life Cycle) and much more others.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">It is not surprising that most companies choose off-the-shelf solutions instead of developing their own CRM systems. However, this choice is more complicated than it seems. So, let&#8217;s figure it out.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h1 aria-level=\"2\"><img loading=\"lazy\" class=\"alignnone wp-image-4535\" src=\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-14-300x150.jpg\" alt=\"\" width=\"818\" height=\"409\" srcset=\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-14-300x150.jpg 300w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-14-1024x512.jpg 1024w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-14-768x384.jpg 768w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-14-1536x768.jpg 1536w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-14.jpg 1568w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/><\/h1>\n<h2 style=\"text-align: left;\" aria-level=\"2\">Off-The-Shelf CRM<\/h2>\n<p><span data-contrast=\"none\">Off-the-shelf CRM is advanced, scalable software that supports standard routine functionality. Therefore, such a CRM system is an excellent solution for ordinary business processes with a limited budget. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you need to add additional customization and adapt the CRM system to your business process, you must find a reliable contractor. There are three options here:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Market giants. <\/span><\/b><span data-contrast=\"none\">They guarantee proven and stable software that is used by thousands of customers. Market giants care a lot about their reputation and are pretty inflexible. You often need to hire your development and support team specializing in this technology to get the desired results.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Mid-range providers. <\/span><\/b><span data-contrast=\"none\">Mid-range providers. They have recently entered the market and are still growing. Therefore, mid-range providers are sensitive to the comments of their users and are ready to consider your wishes and complete the modules you need.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Small and unknown providers. <\/span><\/b><span data-contrast=\"none\">Unknown providers offer development at a low price, so new companies or startups choose such providers. But this is risky because you must redo the resulting option. As a result &#8211; you will only spend a lot of money and your time resource.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4538\" src=\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-15-300x150.jpg\" alt=\"\" width=\"824\" height=\"412\" srcset=\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-15-300x150.jpg 300w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-15-1024x512.jpg 1024w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-15-768x384.jpg 768w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-15-1536x768.jpg 1536w, https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-15.jpg 1568w\" sizes=\"(max-width: 824px) 100vw, 824px\" \/><\/p>\n<p><strong>Choosing an Off-The-Shelf CRM Solution, you need to know about its features &#8211; positive or negative. So, Off-The-Shelf CRM:\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">is characterized by high quality and stability;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">has been tested, launched, and used by many companies for a long time. This makes it easier to find a solution to a problem that other users probably may have already solved;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">has qualified support that you can contact if any issues arise;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">needs customization (you need to adapt your CRM to your business process or add new features, and this requires you to invest additional costs for development. And that&#8217;s without taking into account the monthly fee).\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: left;\" aria-level=\"2\">Custom CRM<\/h2>\n<p><span data-contrast=\"none\">A custom CRM is an individual solution developed exclusively for a specific business. Here are some points you&#8217;d better take into account:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Custom<\/span><span data-contrast=\"none\"> CRM is created for the specific condition of your business. Therefore, its development is expensive and time-consuming;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">It has a convenient pipeline. You can order a CRM that will be easy to use for employees and will take into account the specifics of the enterprise;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Custom CRM is more secure in terms of keeping your data safe. CRM data will not be stored in cloud services but on your secure servers;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">The only support is\u00a0your development team, and no one else in the world knows how to use and fix it;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Overheads are usually higher because each feature must be developed from scratch.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>If you choose a Custom CRM Solution, here are some tips to help you order the services of the development team correctly, without surprises in the future:\u00a0<\/strong><\/p>\n<ol>\n<li><span data-contrast=\"none\"> Describe your business process in as much detail as possible.<\/span><\/li>\n<li><span data-contrast=\"none\"> Make sure the vendor&#8217;s team has enough qualified people to solve your problem. Must have &#8211; PM (Project Manager) and BA (Business Analyst).<\/span><\/li>\n<li><span data-contrast=\"none\"> Make sure the Business Analyst understands your process and correctly describes the features that need to be developed. Your final result depends on it!<\/span><\/li>\n<li><span data-contrast=\"none\"> Assign a person responsible for the development of \u0421RM from your side. This can be a Sales Manager or someone who works with CRM every day and knows all its features. Give this person enough time to understand the improvements and give feedback.<\/span><\/li>\n<li><span data-contrast=\"none\"> Divide the development into iterations &#8211; from the most important features to superficial ones.<\/span><\/li>\n<li><span data-contrast=\"none\"> Regularly monitor progress and how it is reflected in your work with the client base.<\/span><\/li>\n<\/ol>\n<h2 style=\"text-align: left;\" aria-level=\"2\">Summary<\/h2>\n<p><span data-contrast=\"none\">What to choose \u2013 Off-The-Shelf CRM or Custom CRM \u2013 depends on your business process and capabilities. We recommend you learn more about the advantages and disadvantages of each option or request professional advice. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">We at JetSoftPro, as CRM experts, will always help you choose the optimal solution for your business goals. So, write to us for consultation.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Accordingly to the industry report IBISWorld, there are 2,285 CRM vendors in the US as of 2022, and at least 50 globally know CRM Software, such as Salesforce (for small&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4527,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[185,184],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Off-The-Shelf CRM Or Custom CRM Solution: Which One to Choose? - JetSoftPro | Custom Technology Solutions &amp; Software Development<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jetsoftpro.com\/blog\/off-the-shelf-crm-or-custom-crm-solution-which-one-to-choose\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Off-The-Shelf CRM Or Custom CRM Solution: Which One to Choose? - JetSoftPro | Custom Technology Solutions &amp; Software Development\" \/>\n<meta property=\"og:description\" content=\"Accordingly to the industry report IBISWorld, there are 2,285 CRM vendors in the US as of 2022, and at least 50 globally know CRM Software, such as Salesforce (for small...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jetsoftpro.com\/blog\/off-the-shelf-crm-or-custom-crm-solution-which-one-to-choose\/\" \/>\n<meta property=\"og:site_name\" content=\"JetSoftPro | Custom Technology Solutions &amp; Software Development\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/jetsoftpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-27T11:27:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-30T09:24:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-4-768x497-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"497\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jetsoftpro\" \/>\n<meta name=\"twitter:site\" content=\"@jetsoftpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/jetsoftpro.com\/#organization\",\"name\":\"JetSoftPro | Custom Technology Solutions & Software Development\",\"url\":\"https:\/\/jetsoftpro.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/jetsoftpro\",\"https:\/\/twitter.com\/jetsoftpro\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/jetsoftpro.com\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2024\/02\/jetsoftpro.jpg\",\"contentUrl\":\"https:\/\/jetsoftpro.com\/wp-content\/uploads\/2024\/02\/jetsoftpro.jpg\",\"width\":200,\"height\":200,\"caption\":\"JetSoftPro | Custom Technology Solutions & Software Development\"},\"image\":{\"@id\":\"https:\/\/jetsoftpro.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jetsoftpro.com\/#website\",\"url\":\"https:\/\/jetsoftpro.com\/\",\"name\":\"JetSoftPro | Custom Technology Solutions &amp; Software Development\",\"description\":\"Jetsoftpro is a custom software development company that helps you create your digital transformation. 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